A comprehensive study on the design of a thermal hotel using the AHP-QFD methodology

Abstract

This research paper explores the utilisation of Analytic Hierarchy Process (AHP) along with Quality Function Deployment (QFD) methodologies in the design of a thermal hotel, aiming to enhance customer satisfaction and operational efficiency. The objective of this project was to identify design parameters that prioritise client pleasure and subsequently enhance the overall design quality of a thermal hotel building.Subsequently, the AHP is applied to establish a hierarchical structure for the design criteria, allowing for the quantification of their relative importance. QFD is then utilized to translate these priorities into actionable design requirements and specifications. The results showcase how this approach facilitates a balanced consideration of diverse factors, including thermal water quality, architectural aesthetics, sustainability, and guest experience. The research findings provide significant contributions to hotel design, particularly for establishments harnessing thermal resources.