To understand the role of ICT and industry 4.0 in Hotel industry of Uzbekistan
Keywords:
ICT, Industry 4.0 development, Uzbekistan hotels, innovative informationAbstract
The main aim of this research is to understand the role of innovative Information and Communication Technology Solution in Uzbekistan hotel and tourism sector and analyze its impact on industry 4.0 development within Uzbekistan Hotels (Hyatt Regency and Hilton hotels were taken as an example). A particular focus is paid to the ICT application benefits and challenges for hotel industry and in final parts some proper recommendations will be given to enhance their service quality, increase competitiveness and speed by usage of ICT and finally an individual reflection was provided to demonstrate how the module was useful and beneficial and how it affected to the author’s professional enhancement.
References
Bettiol, M. et al. (2020). At The Roots Of The Fourth Industrial Revolution: How ICT Investments Affect Industry 4.0 Adoption. (June), 42.
Fadzilah, M.S., Artinah, Z. and Rahmat, H. (2013). Journal of Tourism, Hospitality & Culinary Arts Vol. 5 Issue 2. Journal of Tourism, Hospitality & Culinary Arts, 5 (2), 44–50.
Inoyatova, S. (2021). ICT IN UZBEKISTAN TOURISM : ANALYSIS OF ONLINE CUSTOMER REVIEWS. (December 2018).
Jaremen, D. (2016). Advantages from ICTS usage in hotel industry. Czech Journal of Social Sciences, Business and Economics, 5 (3), 6–17. Available from https://doi.org/10.24984/cjssbe.2016.5.3.1.
Khan, Y.H. and Hossain, A. (2018). The effect of ICT application on the tourism and hospitality industries in London. SocioEconomic Challenges, 2 (4), 60–68. Available from http://www.irbis-nbuv.gov.ua/cgi-bin/irbis_nbuv/cgiirbis_64.exe?C21COM=2&I21DBN=UJRN&P21DBN=UJRN&IMAGE_FILE_DOWNLOAD=1&Image_file_name=PDF/seconch_2018_2_4_7.pdf.
Luxury Tashkent Hotel | Hyatt Regency Tashkent. (no date). Available from https://www.hyatt.com/en-US/hotel/uzbekistan/hyatt-regency-tashkent/tasrt?src=corp_lclb_gmb_seo_tasrt [Accessed 7 April 2022].
Hotel Management. 2022. 10 ways smart technology is reshaping the hotel industry. [online] Available at: <https://www.hotelmanagement.net/tech/10-ways-smart-technology-reshaping-hotel-industry> [Accessed 7 April 2022].
Linkedin.com. 2022. Role of Information Technology in the Hospitality Industry. [online] Available at: <https://www.linkedin.com/pulse/role-information-technology-hospitality-industry-john-felix-odhiambo#:~:text=Introduction%3A%2D%20Other%20than%20enhancing,with%20all%20their%20stakeholders%2C%20namely> [Accessed 7 April 2022].
Downloads
Published
Issue
Section
License
Copyright (c) 2022 GEJournals
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
